Focus on sales, and leave the problems to us!
We provide furniture manufacturers and retailers with a series of standard and custom services ranging from on-site repairs to complete management of post-sale services, including repairs of structural damage or damage during transport.
Focus on sales, and leave the problems to us!
We provide furniture manufacturers and retailers with a series of standard and custom services ranging from on-site repairs to complete management of post-sale services, including repairs of structural damage or damage during transport.
Our services:
- Full or partial management of post-sale services (based on your specific needs).
- 5-year warranty for accidental stains or other damage (furniture protection plan)
- Repairs of structural damage or damage during transport.
- Scratch repairs without having to replace the upholstery.
- Resolution of comfort issues.
- Repair/replacement of mechanical parts.
- Resolution of color issues in the event of partial replacements of leather.
- Replacement of electrical components (remote controls, transformers)
In other words, we provide professional services for your customers, so you have more time to dedicate to sales, as well as customers who are happy with the fast, accurate service received.
Our services:
- Full or partial management of post-sale services (based on your specific needs).
- 5-year warranty for accidental stains or other damage (furniture protection plan)
- Repairs of structural damage or damage during transport.
- Scratch repairs without having to replace the upholstery.
- Resolution of comfort issues.
- Repair/replacement of mechanical parts.
- Resolution of color issues in the event of partial replacements of leather.
- Replacement of electrical components (remote controls, transformers)
In other words, we provide professional services for your customers, so you have more time to dedicate to sales, as well as customers who are happy with the fast, accurate service received.
The damage-response process:
Expert technicians go to the customer to assess the situation and, based on the manufacturer’s specifications—on which they have been trained—they execute warranty repairs on site or have the piece transported to the lab, where the damage is repaired, parts are replaced as needed, and then the piece is returned to the customer.
After a repair has been made, a technical appraisal is provided to the seller by way of a dedicated online portal.
The damage-response process:
Expert technicians go to the customer to assess the situation and, based on the manufacturer’s specifications—on which they have been trained—they execute warranty repairs on site or have the piece transported to the lab, where the damage is repaired, parts are replaced as needed, and then the piece is returned to the customer.
After a repair has been made, a technical appraisal is provided to the seller by way of a dedicated online portal.
Contact us
For whatever you may need, simply send an email to info@fenice.care
or use the form below.
Contact us
For whatever you may need, simply send an email to info@fenice.care
or use the form below.
Fenice S.p.A.
Via del Lavoro, 1 | 36078 Valdagno (Vicenza) | Italy
R.E.A. 146564/Vi – C.F. e reg. imp. Vicenza P.IVA IVA IT00688890243- c.s. € 3.150.000,00 i.v.
Tel. +39 0445.425500 – Fax +39 0445.425533 | www.fenice.care – info@fenice.care
