{"id":49410,"date":"2025-01-07T15:24:58","date_gmt":"2025-01-07T14:24:58","guid":{"rendered":"https:\/\/www.fenice.care\/business\/10-motivi-per-scegliere-fenice\/"},"modified":"2025-04-07T09:42:21","modified_gmt":"2025-04-07T07:42:21","slug":"10-reasons-to-choose-fenice","status":"publish","type":"page","link":"https:\/\/www.fenice.care\/en\/business\/10-reasons-to-choose-fenice\/","title":{"rendered":"10 reasons to choose Fenice"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jn31oivz-4665dd136dd6716a58b0b629f11dd7c7\">\n.avia-section.av-jn31oivz-4665dd136dd6716a58b0b629f11dd7c7{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.fenice.care\/wp-content\/uploads\/2019\/04\/Banner-10-motivi.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-jn31oivz-4665dd136dd6716a58b0b629f11dd7c7 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_px='400'><div class='container av-section-cont-open' style='height:400px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-49410'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-juiiwe2m-ebbbbc34c208e8d3e1814cda31534eda main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_section  el_before_av_section  av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-49410'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ycu4b-8baad5b4372a759814be263eeda10941\">\n#top .av-special-heading.av-1ycu4b-8baad5b4372a759814be263eeda10941{\npadding-bottom:0;\ncolor:#000000;\n}\nbody .av-special-heading.av-1ycu4b-8baad5b4372a759814be263eeda10941 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1ycu4b-8baad5b4372a759814be263eeda10941 .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-1ycu4b-8baad5b4372a759814be263eeda10941 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1ycu4b-8baad5b4372a759814be263eeda10941 av-special-heading-h2 custom-color-heading  avia-builder-el-2  el_before_av_one_full  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><\/p>\n<h2 style=\"color: black; text-align: center; letter-spacing: 0px;\">10 reasons to choose Fenice<\/h2>\n<p><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jn322ovo-fe979d4478022cd77c2a4484a7df323a\">\n.flex_column.av-jn322ovo-fe979d4478022cd77c2a4484a7df323a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 120px 0px 120px;\n}\n<\/style>\n<div  class='flex_column av-jn322ovo-fe979d4478022cd77c2a4484a7df323a av_one_full  avia-builder-el-3  el_after_av_heading  avia-builder-el-last  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jqi9507e-ffe41139ede66bcdbeb0569fadfe125b\">\n#top .hr.hr-invisible.av-jqi9507e-ffe41139ede66bcdbeb0569fadfe125b{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jqi9507e-ffe41139ede66bcdbeb0569fadfe125b hr-invisible  avia-builder-el-4  el_before_av_toggle_container  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jofo9pfg-d3b72310d6fee7860f30cabdad425d24\">\n#top .togglecontainer.av-jofo9pfg-d3b72310d6fee7860f30cabdad425d24 p.toggler{\ncolor:#000000;\nborder-color:#c5a454;\n}\n#top .togglecontainer.av-jofo9pfg-d3b72310d6fee7860f30cabdad425d24 p.toggler .toggle_icon{\ncolor:#000000;\nborder-color:#000000;\n}\n#top .togglecontainer.av-jofo9pfg-d3b72310d6fee7860f30cabdad425d24 .toggle_wrap .toggle_content{\ncolor:#000000;\nborder-color:#c5a454;\n}\n<\/style>\n<div  class='togglecontainer av-jofo9pfg-d3b72310d6fee7860f30cabdad425d24 av-minimal-toggle  avia-builder-el-5  el_after_av_hr  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-h6e4qz-d921bcb38e6513964bf7c65a71004417'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Our repair technicians\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Our repair technicians\" data-aria_expanded=\"Click to collapse: Our repair technicians\">Our repair technicians<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">Only the best at the service of the best.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Being a Fenice Care System repair technician isn\u2019t easy and isn\u2019t for everyone. Customer service for the leading furniture chains needs to be managed with the highest level of care and professionalism available.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This is why the Fenice Care System network of repair technicians has been rigorously selected in order to ensure the absolute highest levels of service quality.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We require that our repair technicians possess the following prerequisites:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Excellence in resolving all issues, without exception, and at least 10 years of experience in the field of upholstery<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to work remotely<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to keep a stock of replacement parts to accelerate the most common repairs and minimize costs<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Ability to transport sofas autonomously<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Access to a computer and a broadband Internet connection<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Ability to fill out the required documentation properly<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to comply with the Fenice Care System code of ethics and to be part of a group focused single-mindedly on customer satisfaction, with all that entails<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Professional appearance of self and vehicles<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to be remunerated based on service quality and speed<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">The makeup of our team is constantly evolving because poorly performing repair technicians are replaced quickly, and those who begin covering too large an area are immediately given the support of other technicians to keep response times low.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-g6e1sr-0c382532123a77de23a32cd34ff83ee1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Ongoing training\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Ongoing training\" data-aria_expanded=\"Click to collapse: Ongoing training\">Ongoing training<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">We choose the best repair technicians, so it\u2019s our duty to ensure that they remain the best!<br \/>\n<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Every six months, we meet for training, to discuss needs and challenges, and to share experiences.<br \/>\n<\/span><span class=\"s1\">Professional instructors offer their experience to help repair technicians to better understand the customers\u2019 needs, while our in-house technicians, who are in constant contact with furniture manufacturers and with Fenice\u2019s research center, update the network on the most common challenges and on new technologies and techniques.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Attendance of these technician training events is mandatory and free of charge.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-diawh7-4c1ff6c5db51cbd3d2906a2e1417cbcb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"The most innovative technologies\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: The most innovative technologies\" data-aria_expanded=\"Click to collapse: The most innovative technologies\">The most innovative technologies<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">We have the most advanced information systems and the best IT minds to maintain a system that enables us to work with the utmost efficiency.<br \/>\n<\/span><\/p>\n<p class=\"p1\">Communications always take place via our internet portal, where all customer-related events are logged, from a mere phone call to technician visits (including reports and photos) and including customer administration.<br \/>\nCustomers are given their own page from which to follow service progress in real time.\u00a0<span class=\"s1\">The sales floors, in turn, can use the portal to analyze everything that\u2019s going on.\u00a0<\/span>Manufacturers get a technical report with photos of any repair requests along with advanced statistics on defects by model. They can also monitor response times in each area and use real data to ensure that the service being provided to their customers meets their expectations.<\/p>\n<p class=\"p1\"><span class=\"s1\">But that\u2019s not all. The power of web services enables us to connect our systems with those of the manufacturers, which exceptionally helpful for sales floors and for our technicians, who get all they need to act as efficiently as possible and give the customer an incredible level of professionalism.\u00a0<\/span>All we need is a customer\u2019s name to pull up everything we know about them: what they\u2019ve purchased; if it\u2019s under warranty; where they are. The impact of that sense of importance a customer feels when they are immediately recognized cannot be underestimated.<\/p>\n<p class=\"p1\"><span class=\"s1\">A team of experts is constantly working on our systems because our technology is constantly evolving and there is always room for growth.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-171gvv-5ba7de3b58ed52ea8eefe261b991175e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Clear, simple billing\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Clear, simple billing\" data-aria_expanded=\"Click to collapse: Clear, simple billing\">Clear, simple billing<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">Every month, our system issues a single invoice with the details of every service provided.\u00a0<\/span><span class=\"s1\">Each service call has its own reference code, which can be used at any time to view all interactions with the customer, details on the repairs made (including photos), and all other information needed to better understand the cost of the service provided.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-b6r55n-878da52775e8f1536f4ea3c503da22e8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Replacement parts center\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Replacement parts center\" data-aria_expanded=\"Click to collapse: Replacement parts center\">Replacement parts center<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">Expert technicians assess al requests for replacement parts before sending them on to the manufacturer.\u00a0<\/span><span class=\"s1\">The status of every order can be monitored in real time by the manufacturer, repair technicians, and the customer. An automated system keeps order response times under control and, in the event of delays, sends reminders where necessary and a message to the customer to apologize for the delay.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-x7lor-2f6b007614b6b5b7e94a98aa778accbd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Faster response times\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Faster response times\" data-aria_expanded=\"Click to collapse: Faster response times\">Faster response times<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">A customer who has invested in a new sofa deserves to receive quality service and should never have to do without a recently purchased piece of furniture for long.\u00a0<\/span><span class=\"s1\">This is why we get back to customers within two business days of their requests and try to do the repairs in their homes whenever possible, so that the issue can be resolved in just a few minutes.\u00a0<\/span><span class=\"s1\">Even when a sofa needs to be brought back to our lab for more complex repairs, we work hard to complete the repairs as quickly as possible. Each action of our repair technicians needs to be done within a preset length of time, and our systems ensure that these timeframes are respected. If the timing of a repair goes longer than it should, the repair technician is penalized monetarily and is then replaced in the event of repeat offenses.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7f163f-4218776df5f5708ec63dd7bce3a79167'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Legal support\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Legal support\" data-aria_expanded=\"Click to collapse: Legal support\">Legal support<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">We do everything we can to make the customer happy, because the customer is the most important asset of any business.\u00a0<\/span><span class=\"s1\">Sometimes, though, despite our best efforts, some situations may require legal assistance.\u00a0<\/span><span class=\"s1\">The proper documentation available for each case enables us to deal with any disputes with the knowledge and ability to demonstrate that everything has been done in good faith and in accordance with the law.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5crziz-42553a55ae96d7cf1819784562d9b452'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Quality control\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Quality control\" data-aria_expanded=\"Click to collapse: Quality control\">Quality control<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">We have a single, uncompromising quality standard: excellence.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We expect nothing but perfection from our repair technicians through service provided with the full awareness of having definitively solved all issues reported.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We monitor all response times from receipt of the request to completion of the service.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We have personnel dedicated to monitoring customer satisfaction, who contacts the customer once a service has been completed to get their opinions on how we did and invaluable advice on how we can continue to improve our services. This same person interacts with the sales floors to verify satisfaction levels and to ensure any complaints are addressed immediately. They also communicate with the team of repair technicians to understand their needs and help them to continue improving.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3v2h1n-d006bf0c93e1c6bcc2602d0edd814589'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Verifying repair frequency\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Verifying repair frequency\" data-aria_expanded=\"Click to collapse: Verifying repair frequency\">Verifying repair frequency<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">Our systems are able to classify all service calls and provide manufacturers with data on the frequency of defects of the various components, broken down by model and geographical area.\u00a0<\/span><span class=\"s1\">Once the most common issues are identified, we can get down into the detail of each issue with the help of related photos.\u00a0<\/span><span class=\"s1\">This is an indispensable tool in the constant improvement of furniture quality.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2pkk6j-848945e8000a32ec7ce15e635aed024d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Greater value for your reputation\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Greater value for your reputation\" data-aria_expanded=\"Click to collapse: Greater value for your reputation\">Greater value for your reputation<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">We take great care of your customers. The satisfaction of your customers is our team\u2019s primary objective.\u00a0<\/span><span class=\"s1\">Repairs are what we do, not an annoyance in the middle of countless other things on our plates. Our professionalism is measured by how well we are able to solve issues and satisfy the customer, and this is our singular purpose. The certainty of making your customers happy is what gives us the enthusiasm and determination to work hard each and every day.<\/span><span class=\"s1\">Our call center is staffed only by real people who know how to listen and understand\u2014no buttons to push, no voice menus to deal with. Our information systems have been designed to keep the customer at ease. When a request is submitted, the system automatically sends a message to the customer apologizing for the issue on behalf of the manufacturer, and we immediately provide them with instructions on how to contact us when necessary. We also provide a webpage where they can log in to monitor the progress of the service call. The system then keeps the whole process under control and sends out reminders in the event of any delays. Once the service call is complete, the customer receives a message apologizing for the inconvenience along with a form to submit with any comments or suggestions.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-juiiwllm-9c8efd185db0f32a0b2848d5889a692a main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_masonry_gallery  av-desktop-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-49410'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jn322ovo-16-a202230bf7fcd3dc621d011d315b39da\">\n.flex_column.av-jn322ovo-16-a202230bf7fcd3dc621d011d315b39da{\nborder-radius:0px 0px 0px 0px;\npadding:0px 30px 0px 30px;\n}\n<\/style>\n<div  class='flex_column av-jn322ovo-16-a202230bf7fcd3dc621d011d315b39da av_one_full  avia-builder-el-7  avia-builder-el-no-sibling  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jofo9pfg-15-72f34efba00bb320747141609d190e6e\">\n#top .togglecontainer.av-jofo9pfg-15-72f34efba00bb320747141609d190e6e p.toggler{\ncolor:#000000;\nborder-color:#c5a454;\n}\n#top .togglecontainer.av-jofo9pfg-15-72f34efba00bb320747141609d190e6e p.toggler .toggle_icon{\ncolor:#000000;\nborder-color:#000000;\n}\n#top .togglecontainer.av-jofo9pfg-15-72f34efba00bb320747141609d190e6e .toggle_wrap .toggle_content{\ncolor:#000000;\nborder-color:#c5a454;\n}\n<\/style>\n<div  class='togglecontainer av-jofo9pfg-15-72f34efba00bb320747141609d190e6e av-minimal-toggle  avia-builder-el-8  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-h6e4qz-14-45d8121ebeed8d2382aa52f862392e53'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Our repair technicians\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Our repair technicians\" data-aria_expanded=\"Click to collapse: Our repair technicians\">Our repair technicians<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">Only the best at the service of the best.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Being a Fenice Care System repair technician isn\u2019t easy and isn\u2019t for everyone. Customer service for the leading furniture chains needs to be managed with the highest level of care and professionalism available.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This is why the Fenice Care System network of repair technicians has been rigorously selected in order to ensure the absolute highest levels of service quality.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We require that our repair technicians possess the following prerequisites:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Excellence in resolving all issues, without exception, and at least 10 years of experience in the field of upholstery<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to work remotely<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to keep a stock of replacement parts to accelerate the most common repairs and minimize costs<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Ability to transport sofas autonomously<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Access to a computer and a broadband Internet connection<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Ability to fill out the required documentation properly<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to comply with the Fenice Care System code of ethics and to be part of a group focused single-mindedly on customer satisfaction, with all that entails<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Professional appearance of self and vehicles<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Willingness to be remunerated based on service quality and speed<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">The makeup of our team is constantly evolving because poorly performing repair technicians are replaced quickly, and those who begin covering too large an area are immediately given the support of other technicians to keep response times low.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-g6e1sr-13-0af7fbd8156f84c72ec936fbd80aa804'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Ongoing training\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Ongoing training\" data-aria_expanded=\"Click to collapse: Ongoing training\">Ongoing training<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">We choose the best repair technicians, so it\u2019s our duty to ensure that they remain the best!<br \/>\n<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Every six months, we meet for training, to discuss needs and challenges, and to share experiences.<br \/>\n<\/span><span class=\"s1\">Professional instructors offer their experience to help repair technicians to better understand the customers\u2019 needs, while our in-house technicians, who are in constant contact with furniture manufacturers and with Fenice\u2019s research center, update the network on the most common challenges and on new technologies and techniques.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Attendance of these technician training events is mandatory and free of charge.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-diawh7-12-9f0712135ee4d7087c4aa422bd6ecdce'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"The most innovative technologies\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: The most innovative technologies\" data-aria_expanded=\"Click to collapse: The most innovative technologies\">The most innovative technologies<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span class=\"s1\">We have the most advanced information systems and the best IT minds to maintain a system that enables us to work with the utmost efficiency.<br \/>\n<\/span><\/p>\n<p class=\"p1\">Communications always take place via our internet portal, where all customer-related events are logged, from a mere phone call to technician visits (including reports and photos) and including customer administration.<br \/>\nCustomers are given their own page from which to follow service progress in real time.\u00a0<span class=\"s1\">The sales floors, in turn, can use the portal to analyze everything that\u2019s going on.\u00a0<\/span>Manufacturers get a technical report with photos of any repair requests along with advanced statistics on defects by model. They can also monitor response times in each area and use real data to ensure that the service being provided to their customers meets their expectations.<\/p>\n<p class=\"p1\"><span class=\"s1\">But that\u2019s not all. The power of web services enables us to connect our systems with those of the manufacturers, which exceptionally helpful for sales floors and for our technicians, who get all they need to act as efficiently as possible and give the customer an incredible level of professionalism.\u00a0<\/span>All we need is a customer\u2019s name to pull up everything we know about them: what they\u2019ve purchased; if it\u2019s under warranty; where they are. The impact of that sense of importance a customer feels when they are immediately recognized cannot be underestimated.<\/p>\n<p class=\"p1\"><span class=\"s1\">A team of experts is constantly working on our systems because our technology is constantly evolving and there is always room for growth.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-171gvv-11-9730248e02509873d8a822fc7cf6cd9d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Clean, simple billing\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Clean, simple billing\" data-aria_expanded=\"Click to collapse: Clean, simple billing\">Clean, simple billing<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">Every month, our system issues a single invoice with the details of every service provided.\u00a0<\/span><span class=\"s1\">Each service call has its own reference code, which can be used at any time to view all interactions with the customer, details on the repairs made (including photos), and all other information needed to better understand the cost of the service provided.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-b6r55n-10-bcf61bf5c64da475082094f9fdd3835b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"Replacement parts center\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Replacement parts center\" data-aria_expanded=\"Click to collapse: Replacement parts center\">Replacement parts center<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">Expert technicians assess al requests for replacement parts before sending them on to the manufacturer.\u00a0<\/span><span class=\"s1\">The status of every order can be monitored in real time by the manufacturer, repair technicians, and the customer. An automated system keeps order response times under control and, in the event of delays, sends reminders where necessary and a message to the customer to apologize for the delay.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-x7lor-9-76fc615ec51b5bcb35bbf72b78fd0d64'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Faster response times\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Faster response times\" data-aria_expanded=\"Click to collapse: Faster response times\">Faster response times<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">A customer who has invested in a new sofa deserves to receive quality service and should never have to do without a recently purchased piece of furniture for long.\u00a0<\/span><span class=\"s1\">This is why we get back to customers within two business days of their requests and try to do the repairs in their homes whenever possible, so that the issue can be resolved in just a few minutes.\u00a0<\/span><span class=\"s1\">Even when a sofa needs to be brought back to our lab for more complex repairs, we work hard to complete the repairs as quickly as possible. Each action of our repair technicians needs to be done within a preset length of time, and our systems ensure that these timeframes are respected. If the timing of a repair goes longer than it should, the repair technician is penalized monetarily and is then replaced in the event of repeat offenses.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7f163f-8-84d292aac6c5e89c77783ed183b9d639'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"Legal support\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Legal support\" data-aria_expanded=\"Click to collapse: Legal support\">Legal support<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">We do everything we can to make the customer happy, because the customer is the most important asset of any business.\u00a0<\/span><span class=\"s1\">Sometimes, though, despite our best efforts, some situations may require legal assistance.\u00a0<\/span><span class=\"s1\">The proper documentation available for each case enables us to deal with any disputes with the knowledge and ability to demonstrate that everything has been done in good faith and in accordance with the law.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5crziz-7-e810621993e2cdd51ac4bd0141a1035d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"Quality control\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Quality control\" data-aria_expanded=\"Click to collapse: Quality control\">Quality control<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><div id=\"av_section_2\" class=\"avia-section av-juiiwe2m-ebbbbc34c208e8d3e1814cda31534eda main_color avia-section-default avia-no-border-styling avia-builder-el-1 el_after_av_section el_before_av_section av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll container_wrap fullsize\">\n<div class=\"container av-section-cont-open\">\n<div class=\"template-page content av-content-full alpha units\">\n<div class=\"post-entry post-entry-type-page post-entry-2027\">\n<div class=\"entry-content-wrapper clearfix\">\n<div class=\"togglecontainer av-jofo9pfg-6ba4130ab1bb149b8033bd6fe16ed4d0 av-minimal-toggle avia-builder-el-4 el_after_av_hr avia-builder-el-last toggle_close_all enable_toggles\">\n<section class=\"av_toggle_section av-16inkez-6529725ee5132a308435c15c6340d2d1\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} \">\n<div id=\"toggle-id-8\" class=\"toggle_wrap active_tc\">\n<div class=\"toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color\">\n<p class=\"p1\"><span class=\"s1\">We have a single, uncompromising quality standard: excellence.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We expect nothing but perfection from our repair technicians through service provided with the full awareness of having definitively solved all issues reported.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We monitor all response times from receipt of the request to completion of the service.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We have personnel dedicated to monitoring customer satisfaction, who contacts the customer once a service has been completed to get their opinions on how we did and invaluable advice on how we can continue to improve our services. This same person interacts with the sales floors to verify satisfaction levels and to ensure any complaints are addressed immediately. They also communicate with the team of repair technicians to understand their needs and help them to continue improving.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-14t9k8b-361b1a501fc4fcb1714452394e555ec8\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} \">\n<p class=\"toggler av-inherit-font-color hasCustomColor av-inherit-border-color\" tabindex=\"0\" role=\"tab\" data-fake-id=\"#toggle-id-9\" aria-controls=\"toggle-id-9\">Verifying repair frequency<\/p>\n<div id=\"toggle-id-9\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color\">\n<p class=\"p1\">\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-12seynf-9aa89cf989c9ce8f590606dae3481cf4\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} \">\n<p class=\"toggler av-inherit-font-color hasCustomColor av-inherit-border-color\" tabindex=\"0\" role=\"tab\" data-fake-id=\"#toggle-id-10\" aria-controls=\"toggle-id-10\">Greater value for your reputation<\/p>\n<div id=\"toggle-id-10\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color\">\n<p class=\"p1\">\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"av-sc-masonry-gallery-1\" class=\"main_color avia-builder-el-9 el_after_av_section el_before_av_section masonry-not-first avia-no-border-styling container_wrap fullsize\">\n<div id=\"av-masonry-1\" class=\"av-masonry av-jnfqkd6l-85cac010cb7be40cd68ed3dea3f09529 noHover av-fixed-size av-no-gap av-hover-overlay- av-masonry-animation-active av-masonry-col-5 av-caption-always av-caption-style- av-masonry-gallery avia_sortable_active\" data-post_id=\"2027\">\n<div class=\"av-masonry-container isotope\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3v2h1n-6-998f826ae717942e8f8fbeeb99d85a9d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"Verifying repair frequency\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Verifying repair frequency\" data-aria_expanded=\"Click to collapse: Verifying repair frequency\">Verifying repair frequency<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><div id=\"av_section_2\" class=\"avia-section av-juiiwe2m-ebbbbc34c208e8d3e1814cda31534eda main_color avia-section-default avia-no-border-styling avia-builder-el-1 el_after_av_section el_before_av_section av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll container_wrap fullsize\">\n<div class=\"container av-section-cont-open\">\n<div class=\"template-page content av-content-full alpha units\">\n<div class=\"post-entry post-entry-type-page post-entry-2027\">\n<div class=\"entry-content-wrapper clearfix\">\n<div class=\"togglecontainer av-jofo9pfg-6ba4130ab1bb149b8033bd6fe16ed4d0 av-minimal-toggle avia-builder-el-4 el_after_av_hr avia-builder-el-last toggle_close_all enable_toggles\">\n<section class=\"av_toggle_section av-14t9k8b-361b1a501fc4fcb1714452394e555ec8\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} \">\n<div id=\"toggle-id-9\" class=\"toggle_wrap active_tc\">\n<div class=\"toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color\">\n<p class=\"p1\"><span class=\"s1\">Our systems are able to classify all service calls and provide manufacturers with data on the frequency of defects of the various components, broken down by model and geographical area.\u00a0<\/span><span class=\"s1\">Once the most common issues are identified, we can get down into the detail of each issue with the help of related photos.\u00a0<\/span><span class=\"s1\">This is an indispensable tool in the constant improvement of furniture quality.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-12seynf-9aa89cf989c9ce8f590606dae3481cf4\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} \">\n<p class=\"toggler av-inherit-font-color hasCustomColor av-inherit-border-color\" tabindex=\"0\" role=\"tab\" data-fake-id=\"#toggle-id-10\" aria-controls=\"toggle-id-10\">Greater value for your reputation<\/p>\n<div id=\"toggle-id-10\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color\">\n<p class=\"p1\">\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"av-sc-masonry-gallery-1\" class=\"main_color avia-builder-el-9 el_after_av_section el_before_av_section masonry-not-first avia-no-border-styling container_wrap fullsize\">\n<div id=\"av-masonry-1\" class=\"av-masonry av-jnfqkd6l-85cac010cb7be40cd68ed3dea3f09529 noHover av-fixed-size av-no-gap av-hover-overlay- av-masonry-animation-active av-masonry-col-5 av-caption-always av-caption-style- av-masonry-gallery avia_sortable_active\" data-post_id=\"2027\">\n<div class=\"av-masonry-container isotope\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2pkk6j-5-330ad87a9a6a4578e876541e98686dc4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"Greater values for your reputation\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Greater values for your reputation\" data-aria_expanded=\"Click to collapse: Greater values for your reputation\">Greater values for your reputation<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p><span class=\"s1\">We take great care of your customers. The satisfaction of your customers is our team\u2019s primary objective.\u00a0<\/span><span class=\"s1\">Repairs are what we do, not an annoyance in the middle of countless other things on our plates. Our professionalism is measured by how well we are able to solve issues and satisfy the customer, and this is our singular purpose. The certainty of making your customers happy is what gives us the enthusiasm and determination to work hard each and every day.<\/span><span class=\"s1\">Our call center is staffed only by real people who know how to listen and understand\u2014no buttons to push, no voice menus to deal with. Our information systems have been designed to keep the customer at ease. When a request is submitted, the system automatically sends a message to the customer apologizing for the issue on behalf of the manufacturer, and we immediately provide them with instructions on how to contact us when necessary. We also provide a webpage where they can log in to monitor the progress of the service call. The system then keeps the whole process under control and sends out reminders in the event of any delays. Once the service call is complete, the customer receives a message apologizing for the inconvenience along with a form to submit with any comments or suggestions.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div id='av-masonry-1' class='av-masonry av-jnfqkd6l-cbb91faa01d2fd8e476acf484937b87f noHover av-fixed-size av-no-gap av-hover-overlay- av-masonry-animation-active av-masonry-col-5 av-caption-always av-caption-style- av-masonry-gallery ' data-post_id=\"49410\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/1-2.jpg\"  aria-label=\"image 1\"  id='av-masonry-1-item-49636' data-av-masonry-item='49636' class='av-masonry-entry isotope-item post-49636 attachment type-attachment status-inherit hentry  av-masonry-item-with-image' title=\"1\" alt=\"\"    itemprop=\"thumbnailUrl\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/1-2-705x441.jpg);\"  title=\"1\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/Excellence-2.jpg\"  aria-label=\"image Excellence\"  id='av-masonry-1-item-49644' data-av-masonry-item='49644' class='av-masonry-entry isotope-item post-49644 attachment type-attachment status-inherit hentry  av-masonry-item-with-image' title=\"Excellence\" alt=\"\"    itemprop=\"thumbnailUrl\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/Excellence-2-705x441.jpg);\"  title=\"Excellence\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/3-3.jpg\"  aria-label=\"image 3\"  id='av-masonry-1-item-49638' data-av-masonry-item='49638' class='av-masonry-entry isotope-item post-49638 attachment type-attachment status-inherit hentry  av-masonry-item-with-image' title=\"3\" alt=\"\"    itemprop=\"thumbnailUrl\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/3-3-705x441.jpg);\"  title=\"3\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/4-2.jpg\"  aria-label=\"image 4\"  id='av-masonry-1-item-49640' data-av-masonry-item='49640' class='av-masonry-entry isotope-item post-49640 attachment type-attachment status-inherit hentry  av-masonry-item-with-image' title=\"4\" alt=\"\"    itemprop=\"thumbnailUrl\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/4-2-705x441.jpg);\"  title=\"4\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/5-2.jpg\"  aria-label=\"image 5\"  id='av-masonry-1-item-49642' data-av-masonry-item='49642' class='av-masonry-entry isotope-item post-49642 attachment type-attachment status-inherit hentry  av-masonry-item-with-image' title=\"5\" alt=\"\"    itemprop=\"thumbnailUrl\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.fenice.care\/wp-content\/uploads\/2025\/04\/5-2-705x441.jpg);\"  title=\"5\" ><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><\/div><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jn2yxd6k-f6af781b160d5c6121045b3404b4c032\">\n.avia-section.av-jn2yxd6k-f6af781b160d5c6121045b3404b4c032{\nbackground-color:#f7f7f7;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-jn2yxd6k-f6af781b160d5c6121045b3404b4c032 main_color avia-section-default avia-no-border-styling  avia-builder-el-10  el_after_av_masonry_gallery  el_before_av_section  av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry 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'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4\">\n#top .av-special-heading.av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4{\npadding-bottom:10px;\ncolor:#c5a454;\n}\nbody .av-special-heading.av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4 .special-heading-inner-border{\nborder-color:#c5a454;\n}\n.av-special-heading.av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-4ecx1n-c5bde331a05b4dfa8e7884551456d9f4 av-special-heading-h2 custom-color-heading  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><\/p>\n<h2 style=\"text-align: center; letter-spacing: 0px;\">Contact us<\/h2>\n<p><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jn2z6dqz-80b54c2032b8d058354d9be4ff7fd6da '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">For whatever you may need, simply send an email to\u00a0<a href=\"mailto:info@fenice.care\">info@fenice.care<\/a><br \/>\nor use the form below<\/p>\n<\/div><\/section><br \/>\n<\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12hqf-e8ffb8b657dfccf118141ae7ca61b9f7\">\n.flex_column.av-12hqf-e8ffb8b657dfccf118141ae7ca61b9f7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-12hqf-e8ffb8b657dfccf118141ae7ca61b9f7 av_one_fourth  avia-builder-el-16  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jn2yxd6k-4-62d49948cbd06b3453f0125a99cbeb76\">\n.avia-section.av-jn2yxd6k-4-62d49948cbd06b3453f0125a99cbeb76{\nbackground-color:#f7f7f7;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-jn2yxd6k-4-62d49948cbd06b3453f0125a99cbeb76 main_color avia-section-default avia-no-border-styling  avia-builder-el-17  el_after_av_section  avia-builder-el-last  av-desktop-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-49410'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-56203-3-7c6d7d3968d7c927b485ed791ec6c712\">\n.flex_column.av-56203-3-7c6d7d3968d7c927b485ed791ec6c712{\nborder-radius:0px 0px 0px 0px;\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-56203-3-7c6d7d3968d7c927b485ed791ec6c712 av_one_full  avia-builder-el-18  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-347e8b-24335f8c893c2f4b05b7084b24061b3f\">\n#top .av-special-heading.av-347e8b-24335f8c893c2f4b05b7084b24061b3f{\npadding-bottom:10px;\ncolor:#c5a454;\n}\nbody .av-special-heading.av-347e8b-24335f8c893c2f4b05b7084b24061b3f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-347e8b-24335f8c893c2f4b05b7084b24061b3f .special-heading-inner-border{\nborder-color:#c5a454;\n}\n.av-special-heading.av-347e8b-24335f8c893c2f4b05b7084b24061b3f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-347e8b-24335f8c893c2f4b05b7084b24061b3f av-special-heading-h2 custom-color-heading  avia-builder-el-19  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><\/p>\n<h2 style=\"text-align: center; letter-spacing: 0px;\">Contact us<\/h2>\n<p><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jn2z6dqz-2-3f6df6f9b772362fdf9fb917dca115d8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">For whatever you may need, simply send an email to\u00a0<a href=\"mailto:info@fenice.care\">info@fenice.care<\/a><br \/>\nor use the form below<\/p>\n<\/div><\/section><br \/>\n<\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-49410'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":49299,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-49410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 reasons to choose Fenice - Fenice care system<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fenice.care\/en\/business\/10-reasons-to-choose-fenice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 reasons to 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